jajy9's Privacy Policy
Your personal information is of the utmost importance to us. This page clearly describes how we collect, use, and protect your data.
jajy9 (hereinafter referred to as "we", "our", or "the platform") is an online betting and casino platform in Bangladesh. This Privacy Policy ("Policy") explains how we collect, store, process, and protect the personal information of our users ("you" or "user").
By using the jajy9 website, you are considered to be informed of and agree to the terms of this Privacy Policy. Please read the full policy carefully. If you disagree with any part of this policy, please refrain from using our services.
What Information We Collect
We collect various types of information for account registration and to operate our services on jajy9. This information can be divided into two main categories.
Information You Provide Directly
Information you give us yourself:
- Full name and date of birth
- Email address
- Mobile number (for payment verification)
- ID card or national identity card details (for KYC verification)
- Payment account information (bKash, Nagad, Rocket, or bank account)
- Messages and requests submitted via live chat or email
Automatically Collected Information
Recorded automatically while using the site:
- IP address and device type
- Browser and operating system information
- Cookies and session data
- Page views and navigation history
- Transaction history and betting records
- Login time and date
Purpose of Data Use
jajy9 uses your collected information only for specific and lawful purposes. We never sell your information unnecessarily or to third parties without your permission.
The main purposes for which your information is used are:
- Registering, verifying, and managing your account
- Processing financial transactions including deposits and withdrawals
- Preventing fraud, money laundering, and other illegal activities
- Complying with responsible gaming policies and identifying underage users
- Providing customer support and resolving your complaints or issues
- Improving the security and performance of our platform
- Informing you about bonuses, promotions, and VIP offers (with your consent)
- Meeting legal and regulatory requirements
Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the jajy9 website. Cookies are small text files stored in your browser that help the website recognise you and remember your preferences.
Essential Cookies
These cookies are essential for the core functions of the website. They are used to maintain login sessions and for security verification. These cookies cannot be disabled.
Functional Cookies
These cookies are used to remember your language preferences, display settings, and other personalised experience choices.
Analytical Cookies
These cookies collect data to help us understand how users interact with the website in order to improve our services. This data is completely anonymous.
You can control or disable cookies by changing your browser settings. Please note that disabling certain cookies may cause some features of jajy9 to not work properly.
Sharing Information with Third Parties
jajy9 does not sell your personal information to third parties. However, information may be shared in the following circumstances to operate our services:
Payment Processors
Necessary payment information is shared with bKash, Nagad, Rocket, and bank transfer services for processing deposits and withdrawals. These processors follow their own privacy policies.
Technology Partners
Limited information may be shared with game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe for game operation purposes.
Legal Obligations
We may be legally required to disclose information based on a court order, legal process, or a valid request from a government authority.
Fraud Prevention
Information may be shared with relevant authorities or partners to prevent money laundering, fraud, or other illegal activities.
Data Security Measures
jajy9 applies industry-standard technical and organisational measures to protect your personal information. Our security framework includes the following layers:
- SSL (Secure Socket Layer) encryption — all data transfers between the website and the user are encrypted
- Two-Factor Authentication option for account protection
- Password hashing and encrypted database storage
- Automated security monitoring to detect suspicious logins or transactions
- Regular security audits and vulnerability testing
- Strict access controls — only authorised staff can access sensitive information
While we strive to ensure the highest level of security, no data transfer over the internet can be claimed to be completely secure. It is your responsibility to keep your account password confidential and not share it with others.
Data Retention Period
jajy9 does not retain your personal information beyond what is necessary. The retention period depends on the type and purpose of the information:
Account Information
We retain your account information for as long as your account is active and for a set period after account closure to meet legal and regulatory requirements.
Financial Transaction Records
Deposit, withdrawal, and betting history is retained for an extended period to meet financial regulations and fraud prevention requirements.
Communication History
Live chat and email history is retained for a defined period to improve customer service quality and for dispute resolution.
Marketing Data
If you withdraw your consent for marketing communications, we will immediately stop using your information for that purpose, although account data may be retained for legal reasons.
Your Rights and Choices
As a user of jajy9, you have the following rights regarding your personal information:
- Right of Access: You have the right to know what information we hold about you.
- Right to Rectification: If your information is incorrect or incomplete, you can request that it be corrected.
- Right to Erasure: In certain circumstances you can request that your information be deleted, though this may not be fully possible where legal obligations exist.
- Right to Restrict Processing: You can request that we limit the use of your information for specific purposes.
- Right to Withdraw from Marketing: You can opt out of promotional communications at any time.
- Right to Data Portability: You can request your information in a structured, commonly usable format.
To exercise any of the above rights, please contact our support team. We will process your request within a reasonable timeframe.
Protection of Minors' Information
jajy9 provides services only to individuals aged 21 or older. We do not knowingly collect or store personal information from any minor.
We take age verification steps during the registration process. If we become aware that a minor has created an account on our platform, we will immediately close that account and delete the associated information.
If you believe a minor is using our platform, please notify our support team immediately.
Policy Changes and Updates
jajy9 reserves the right to update or change this Privacy Policy at any time. If there are significant changes to the policy, we will notify you in the following ways:
- By posting a clear update notice on the website
- By sending a notification to your registered email address (for material changes)
- By updating the "Last Updated" date at the top of the page
Continued use of jajy9 after a policy change will be taken as acceptance of the updated policy. We therefore recommend that you review this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our support team is available around the clock to assist you.
Live Chat: 24/7 support in Bengali
Email: [email protected]
Hours: Bangladesh Standard Time (BST, UTC+6)
When submitting a privacy-related request, please include your account email address and full details of your request. We typically respond within a few business days.
To learn about our other policies, visit the Terms and Conditions and Responsible Gaming pages.